Frequently asked questions

An eSIM is a digital SIM built into your phone. You install a mobile plan by scanning a QR code — no plastic SIM required.

Most phones released since 2019 support eSIM, including recent iPhone, Samsung Galaxy and Google Pixel models. Check your device settings for an 'Add eSIM' option.

You can install it as soon as you receive it. Many plans only start counting validity once you arrive and connect to a local network.

We email your eSIM immediately after payment, and you can always find it in your account.